Booking with confidence (COVID-19)
To give you that much needed peace of mind
At Coppergreen Leisure Resorts, we hope that you are all well and continuing to safeguard you and your loved ones during this difficult time.
As we look to continue to offer you, our valued guests, a safe and relaxing holiday environment following the many updated restrictions and to give you the chance to continue to experience the best of our resorts, we thought it important to update you with a summary of key measures that we have implemented at all four of our resorts.
We continue to find ourselves in very uncertain times and are committed to following all government guidance in the interest of public safety.
Following the recent announcement from the Scottish Government on Monday the 4th January regarding the tier lockdown restrictions, all stays at Piperdam during the period of 4th January to the 31st January 2021 have had to be cancelled.
All customers affected for this period will be cancelled and an email sent to advising of options. If you wish to call for any other query please do so on 01382 585000. Please understand that our phone lines may be busier than usual dealing with customers affected by these changes.
We would ask all our guests to ensure they are adhering to the regulations and contact us should they have any questions.
The following FAQs may help answer any immediate concerns you have prior to booking with us.
Q: How many people are now allowed to stay in a lodge?
A: Scottish Government guidelines currently specify that self-catering lodges can house no more than 6 adults and up to 6 children (under 12yo) but only if they come from 1 household or 1 extended household group.
Q: Can I book with confidence?
A: Absolutely. If we have to close due to a further increase in COVID-19 you will be able to make an amendment to your booking or get a full refund.
Q: How do I know that my lodge holiday will be safe and clean?
A: We give each lodge and holiday home across our parks a deep clean before you arrive.
We will be providing our Hygiene Safe Assurance (see details below) prior to access been given to your accommodation.
Prior to arrival:
Before you check-in, we will send you an email with all the details and, if you’ve booked with us directly, for all of our Parks, we will send an online registration form to help speed up the check-in process.
Q: What is your Hygiene Safe Assurance (HSA)?
A: Our teams have now been trained in an extended cleaning regime for all accommodation, which is carried out prior to each guest’s arrival.
A 3 stage process has now been adopted:
- Deep clean of the whole holiday home and hot tub (where applicable)
- Anti-bacterial clean of the key touch points such as kitchen appliances, surfaces, door handles, light switches and TV remotes.
- Steam clean on key surfaces, touch points and bathroom surfaces.
It is only after all 3 stages have been completed and checked, will the holiday home be given our HSA.
Q: What facilities will be available?
A: This will depend on Government guidance but all facilities and activities that are able to operate with safety will be open. All sites will have take away service available and our on-site shops and leisure centres (if applicable) will also be open. We use a booking system, and so are able to open certain facilities with restricted numbers to ensure social distancing is observed. Social distancing markings have been added to the facilities that are permitted to re-open.
Q: What will I need to bring with me?
A: Our Parks are self-catering with towels and bed linen provided. We do provide a Welcome Pack, subject to availability, with some basic provisions but you are encouraged to bring your own food and supplies as you require.
Q: What is the check in procedure?
A: Your check in time will be 6pm – this later check in time is to ensure our HSA has been completed.
On arrival at the Park you will be directed to our one way check in system where you will be provided with an electronic welcome pack about your stay and your keys to your holiday home or lodge. We have streamlined this process to minimise time and contact with staff.
Each Park has a dedicated guest coordinator who will make contact to ensure your stay with us is as comfortable and safe as possible.
Q: What is the check out procedure?
A: Your check out time is 9:30am – this is slightly earlier than normal to allow us sufficient time to carry out our HSA for the next guest’s arrival